Alarm Company Warning
We have been made aware via Leicestershire Police and Leicestershire County Council of suspicious cold calling for Alarm Systems in the area.
The police were alerted when a elderly couple agreed to pay over £3,000 for a 'Lifeline' type alarm system which should have actually costed around £300.
The Police and County Council are recommend a minimum of 3 quotes should be obtained before making any decisions
If anyone becomes aware of anyone (especially vulnerable consumers) who is targeted in any way by any alarm company in the following manner, please report this matter to Trading Standards via the Citizens Advice Consumer Advice Service on 03454 04 05 06.
The police were alerted when a elderly couple agreed to pay over £3,000 for a 'Lifeline' type alarm system which should have actually costed around £300.
The Police and County Council are recommend a minimum of 3 quotes should be obtained before making any decisions
If anyone becomes aware of anyone (especially vulnerable consumers) who is targeted in any way by any alarm company in the following manner, please report this matter to Trading Standards via the Citizens Advice Consumer Advice Service on 03454 04 05 06.
- Cold call by telephone/door to door (happens mainly via the telephone)
- Offering a ‘free’ alarm
- Offering heavily discounted alarms if they sign soon/’special offers’
- Making claims about crime statistics in their area
- Making claims about the monitoring of the alarm – e.g. response times better than the Police, Fire Service etc
- Implying any formal links with the Police or any other agency/association – either in the monitoring of the alarm, or endorsement of the alarm
- Insisting on installing the alarm immediately/trying to avoid the 14 day legally required cooling off period
